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Frequently asked questions


If you have problems, questions or suggestions, a look into the frequently asked questions may help.

Otherwise don’t hesitate to write us an email to:

Please mention the regarding app and the used version!

Please write only in english or german!

Users of COMCAST.NET addresses please use ANOTHER mail address, because comcast always blocks our eMails. So you would never get an answer!

Or fill in the following form:

Depending on your question / problem, you should usually get an answer within 24 hours. But please note that there are timezone differences and we also have office hours. So please be patient if it takes a bit longer.